His enthusiasm about the food was so off-the-chart, that i IMMEDIATELY paid them a visit. It used to be pristine! They don’t do any of the traditional things they used to do with the service. The restaurant was messy and absolutely not as clean as I remember it being in the past. I would be afraid to see how that works out if they get busy. I would go back but I hope to god they survive the weekends with being short staffed. I remember when it was amazing! We left feeling happy and full. My favorite has always been the Mongolian Beef which was nice this time. The food was pretty good we had no complaints with it. At one point we were just waiting way too long for drink refills. We got everything we needed, but we had to be very patient. She was already struggling on cleaning and meet and greet. After we sat, more people came to the area and I knew right then it was going to be mediocre or worse experience. The bartender/server was nice, but she had too many customers for her to manage well. We opted to sit in the bar area at a high top side table so that we could sit sooner. The desk said it would be a 25 min wait because they were short staffed. However, I would hope for better service and more memorable food on my next visit.ģ stars because I remember when it used to be 5. Chang's again, especially with the assistance manager's willingness to make things right. Each piece was enough to feed two customers. I have to say, the chocolate cake and cheese cake were outstanding. She worked hard to get our food to us quickly and even gave us complimentary pieces of cake to go. Chang's 4 stars (in service) because of the recovery efforts of the assistant manager. Although it was decent, it didn't really stand out.ĭespite the slow service and mediocre food, I'm giving P.F. Another 15 minutes later, our food finally arrived.

After almost an hour of waiting, we contacted the assistant manager, who quickly recognized the issue and went to check on our food. Our food took over 40 minutes to arrive, despite our repeated attempts to flag down our waiter. Unfortunately, this didn't seem to translate into prompt service. The restaurant was packed, with a high ratio of waitstaff to customers. However, we waited another 10 to 15 minutes for our drinks, which was a bit frustrating. Although we had to wait about 10 minutes to be seated, it was understandable given the restaurant's popularity.

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